Billing Terms and Conditions

Billing Terms and Conditions for Love That Scent 

www.lovethatscent.com.au

1. Introduction

These Billing Terms and Conditions ("Terms") govern the sale of products ("Products") by Love That Scent ("we," "us," or "our") to you, the buyer ("you" or "your"). By placing an order on our website, you agree to be bound by these Terms.

2. Definitions

  • Seller: Love That Scent ([www.lovethatscent.com.au
  • Buyer: You, the person placing the order
  • Products: The fragrance samples you purchase from us

3. Payment

  • All payments are due at the time of order completion.
  • We accept various payment methods, including PayPal, major credit cards (Visa, Mastercard), G Pay, Apple Pay, Shop Pay, and eftpos.
  • If your payment is declined, your order will not be processed, and no items will be shipped.

4. Shipping

  • You are responsible for all shipping costs as displayed at checkout.
  • We offer a detailed Shipping Policy outlining shipping options and procedures. You can find it here: [link to your Shipping Policy page].
  • In case of lost or damaged items during shipping, please refer to our Refund Policy for details.

5. Refund Policy

  • We generally do not offer refunds for fragrance samples due to the nature of the product.
  • However, we will issue a full refund if:
    • We send you the wrong item.
    • Your items arrive damaged during transit.
  • To claim a refund for a damaged or incorrect item, you must notify us within a reasonable timeframe of receiving the order. Please contact us by email at [support@lovethatscent.com.au] with a clear photograph of the damaged product.
  • You can find more information about our return process in our Returns and Refund Policy: .

6. Cancellation

  • You can cancel your order at any time before payment is processed.
  • Once payment is processed, the order cannot be canceled, and you are responsible for the full payment.

7. Complaints

  • If you have any complaints about our products or services, please contact our customer support team at [support@lovethatscent.com.au].
  • We will address your concerns on a case-by-case basis and strive to find a satisfactory resolution.

8. Disclaimer

  • We are not responsible for any health or safety concerns arising after you receive the products.
  • You assume full responsibility for the use of the purchased products.

9. Changes to Terms

  • We reserve the right to update these Terms at any time without prior notice.
  • By using our website and placing an order, you agree to be bound by the most recent version of these Terms.

10. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of Your State/Country].

11. Contact Us

  • If you have any questions or concerns regarding these Terms, please contact us at [support@lovethatscent.com.au].

Right to Refuse Service and Order Cancellation

We reserve the right to refuse service to anyone, for any reason, at any time. To maintain a safe and respectful environment for our staff, we have implemented the following policies regarding prohibited conduct and order interference:

  • Prohibited Conduct: We do not tolerate harassment, defamation, or the spread of false information regarding our business operations (including, but not limited to, unfounded accusations regarding the sale of restricted goods).

  • Abuse of Platform: If a user has been previously banned or blocked due to a violation of these terms, any attempt to circumvent such restrictions—including the use of aliases, false names, or alternative email addresses to place orders—is strictly prohibited.

  • Cancellation & Refunds: We reserve the right to cancel and refund any order placed by an individual who has previously been flagged for harassment or who is attempting to bypass a prior ban.

    • In these instances, the order will be canceled immediately upon identification.

    • A full refund will be issued to the original payment method.

    • We are not responsible for any banking delays or "pending" status on the customer's end following the issuance of a refund.

  • Finality of Decisions: Decisions to terminate service or block specific IP addresses/physical addresses due to documented harassment are final.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to be bound by these Billing Terms and Conditions.