Legal notice
Terms of Service
Last Updated: June 20, 2026
Business Details:
Love That Scent
ABN: 62 713 712 347
Postal Address: PO BOX 342, Warrandyte VIC 3113, Australia
Email: support@lovethatscent.com.au
Disclaimer: Love That Scent is an independent decanter and is not affiliated with the fragrance houses of the original scents. All ingredients are as per the original manufacturer's labeling. We recommend a small patch test before full application to check for skin sensitivities. If irritation occurs, discontinue use immediately.
1. Introduction
Welcome to Love That Scent ("we," "us," or "our"), an online store offering a curated selection of fragrance samples and decants. By accessing and using our website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website.
2. Use of Our Website
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You are responsible for maintaining the confidentiality of your account information and for restricting access to your computer. You agree not to use any automated means, including, but not limited to, robots, spiders, scripts, or other automated devices, to access or monitor our website.
3. Product Information
We strive to provide accurate information about our products. Product descriptions and images are for illustrative purposes only and may not accurately reflect the actual product. We reserve the right to make changes to product descriptions, pricing, and availability at any time without prior notice.
4. Orders & Handling Times
By placing an order on our website, you represent and warrant that you are legally authorized to do so.
* Please Note: Our current standard processing and handling time before orders are dispatched is 5 to 7 business days. We will make every effort to fulfill your order accurately and within this window. However, we are not responsible for delays caused by shipping carriers, unforeseen circumstances, or other factors beyond our control.
5. Payment
We accept various payment methods as indicated on our website. All payments are processed securely through our payment gateway. You are responsible for ensuring that the payment information you provide is accurate and complete.
6. Shipping
We offer shipping to designated locations within Australia. Shipping costs and estimated delivery times may vary depending on your location. For detailed information, please refer to our Shipping Policy.
7. Returns and Refunds
Due to the hygienic nature of fragrance samples, we generally do not accept returns. Please refer to our Return and Refund Policy for specific details regarding transit damage or incorrect items.
8. Notice of Right to Refuse Service
Love That Scent reserves the right to refuse service to any individual for any reason at any time. This includes, but is not limited to, the right to cancel and refund any order placed by individuals who have been previously banned or blocked for harassment, defamation, or providing false information.
* Any attempt to circumvent a prior ban by placing orders under a different name, alias, or alternative email address—while using the same physical shipping address—will result in an immediate order cancellation and refund. We maintain a zero-tolerance policy toward the abuse of our platform and staff.
9. Intellectual Property
All content on our website, including text, images, logos, and trademarks, is protected by intellectual property laws. You may not use any of our intellectual property without our prior written consent.
10. Limitation of Liability
In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or services.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia.
12. Contact Us
If you have any questions or concerns regarding these Terms of Service,
please contact us at support@lovethatscent.com.au.