Terms of service

Terms of Service

Last Updated: 10/3/2025

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Disclaimer: Love That Scent is an independent decanter and is not affiliated with the fragrance houses of the original scents. All ingredients are as per the original manufacturer's labeling. We recommend a small patch test before full application to check for skin sensitivities. If irritation occurs, discontinue use immediately.

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1. Introduction

Welcome to Love That Scent ("we," "us," or "our"), an online store offering a curated selection of fragrance samples and decants. By accessing and using our website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website. Β 

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2. Use of Our Website

  • You agree to use our website and services only for lawful purposes and in accordance with these Terms.
  • You are responsible for maintaining the confidentiality of your account information and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Β 
  • You agree not to use any automated means, including, but not limited to, robots, spiders, scripts, or other automated devices, to access, use, or monitor our website or any portion of it without our express written consent. Β 

3. Product Information

  • We strive to provide accurate and up-to-date information about our products on our website. However, we do not guarantee the accuracy, completeness, or reliability of any product information. Β 
  • Product descriptions and images are for illustrative purposes only and may not accurately reflect the actual product.
  • We reserve the right to make changes to product descriptions, pricing, and availability at any time without prior notice.

4. Orders

  • By placing an order on our website, you represent and warrant that you are legally authorized to do so and that all information you provide is true and accurate.
  • We reserve the right to refuse or cancel any order for any reason, including, but not limited to, product availability, pricing errors, or suspected fraudulent activity. Β 
  • We will make every effort to fulfill your order accurately and on time. However, we are not responsible for delays caused by shipping carriers, unforeseen circumstances, or other factors beyond our control. Β 

5. Payment

  • We accept various payment methods as indicated on our website.
  • All payments are processed securely through our payment gateway.
  • You are responsible for ensuring that the payment information you provide is accurate and complete.

6. Shipping

  • We offer shipping to [list shipping destinations, if applicable].
  • Shipping costs and estimated delivery times may vary depending on your location and the shipping method chosen.
  • We are not responsible for any delays or damages that may occur during shipping. Β 
  • For information on shipping options and costs, please refer to our Shipping Policy.

7. Returns and Refunds

  • Please refer to our Return and Refund Policy for specific details regarding returns and refunds.

8. Intellectual Property

  • All content on our website, including but not limited to text, images, logos, and trademarks, is protected by copyright, trademark, and other intellectual property laws. Β 
  • You may not use any of our intellectual property without our prior written consent. Β 

9. Disclaimer of Warranties

  • Our website and services are provided "as is" and without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. Β 

10. Limitation of Liability

  • In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or services, even if we have been advised of the possibility of such damages. Β 

11. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of [Your State/Country].

12. Contact Us

  • If you have any questions or concerns regarding these Terms of Service, please contact us at [support@lovethatscent.com.au].

13. Changes to These Terms

  • We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Β 
  • You are responsible for reviewing these Terms periodically for any updates. Β 

14. Severability

  • If any provision of these Terms is found to be invalid or unenforceable, such provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions. Β 

15. Entire Agreement

  • These Terms constitute the entire agreement between you and us with respect to your use of our website and services and supersede all prior or contemporaneous communications, representations, and understandings, whether oral or written. Β 

By using our website and services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. Β 

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Disclaimer: This is a sample Terms of Service and may not be suitable for all businesses. You should consult with an attorney to ensure that your Terms of Service comply with all applicable laws and regulations.

Right to Refuse Service and Order Cancellation

We reserve the right to refuse service to anyone, for any reason, at any time. To maintain a safe and respectful environment for our staff, we have implemented the following policies regarding prohibited conduct and order interference:

  • Prohibited Conduct: We do not tolerate harassment, defamation, or the spread of false information regarding our business operations (including, but not limited to, unfounded accusations regarding the sale of restricted goods).

  • Abuse of Platform: If a user has been previously banned or blocked due to a violation of these terms, any attempt to circumvent such restrictionsβ€”including the use of aliases, false names, or alternative email addresses to place ordersβ€”is strictly prohibited.

  • Cancellation & Refunds: We reserve the right to cancel and refund any order placed by an individual who has previously been flagged for harassment or who is attempting to bypass a prior ban.

    • In these instances, the order will be canceled immediately upon identification.

    • A full refund will be issued to the original payment method.

    • We are not responsible for any banking delays or "pending" status on the customer's end following the issuance of a refund.

  • Finality of Decisions: Decisions to terminate service or block specific IP addresses/physical addresses due to documented harassment are final.